Support Services

 

Sage’s Support Services provide highly-skilled technical services related to the use and integration of technology, particularly in the areas of customer support, technical assistance, help desk and information clearinghouses. Our areas of expertise include:

 

Help Desk

Sage helpdesk and clearinghouse services include assisting our clients in organizing and managing their customer relationships, particularly the Help Desk operation, in order to better serve customers. With a thorough understanding that the management and provision of a modern Help Desk service can be a complex undertaking involving a number of tasks and responsibilities, Sage services are managed to the highest possible standard to ensure delivery of a measurable, quality service. Our methods of managing the help desk and clearinghouses for our clients lead to improved operations, refined business rules, and reduced costs with a higher level of satisfaction.

 

Clearinghouse Service

Sage has experience of providing full service clearinghouse for clients. We provide subject matter expertise, support and material distribution. Sage uses advanced technology to track and respond to customer’s requests, develop on-line knowledge bases and maximize business value. Our customers can gain significant efficiencies in budget and time by outsourcing their clearinghouse needs.

 

Technical Assistance

Sage Computing has been providing technical assistance for federal, non-profit and commercial clients for last eight years. Our staff has deep expertise and skills in providing program and project management, concept demonstration, customer feedback and training.

 

Take advantage of our comprehensive services, backed by our proven processes and active management involvement.